Contact Us
Contact Us
Get help with products, existing orders, shipping, tracking, returns, refunds, damaged or incorrect items, and other store-related questions.
Last updated: August 31, 2026
General Customer Support
Email service@teannago.com for product questions, order assistance, shipping concerns, return requests, refund questions, or other customer-care matters.
For an existing order, include your order number and the email address used at checkout.
Order, Shipping, and Tracking
Orders are normally processed within 1–3 business days. For standard shipping to supported destinations in the United States, estimated carrier transit is generally 5–12 business days after dispatch.
When contacting us about shipment status, tracking, a delay, or a missing package, include your order number and any tracking information available to you.
Return Requests
Eligible products may be returned within 30 calendar days after confirmed delivery. Before sending merchandise, contact service@teannago.com with your order number, the item involved, the reason for the return, and relevant photos or videos where necessary.
Damaged, Defective, Incorrect, or Incomplete Orders
Contact us as soon as reasonably possible if an item arrives damaged, defective, incorrect, incomplete, or materially different from its product description. Where reasonably possible, we recommend reporting the issue within 7 days after delivery so it can be documented promptly.
The 7-day recommendation does not reduce the 30-day return window and does not limit rights available under applicable law. If the issue is confirmed, we will provide an appropriate replacement, refund, or authorized return solution without additional return cost resulting from the qualifying issue.
Refunds and Order Changes
After an approved returned item is received, we generally aim to complete inspection within 5 business days. Approved refunds are generally processed to the original payment method within 5–10 business days after the returned product has been received, inspected, and approved for refund.
If you need to cancel or change an order, contact us as soon as possible. We recommend submitting the request within 12 hours after purchase whenever possible. Requests received later may still be reviewed if fulfillment has not begun, but changes cannot be guaranteed once processing, fulfillment, shipment preparation, or dispatch is underway.
Customer Service Hours
Monday–Friday, 9:00 AM–6:00 PM PST