Privacy Policy
Privacy Policy
How TeannaGo™ and its legal operator collect, use, disclose, retain, and protect personal information.
Last updated: August 31, 2026
1. Overview
This Privacy Policy explains how Sichuan Chenji Network Technology Co., Ltd., doing business as TeannaGo™ (“TeannaGo™,” “we,” “us,” or “our”), collects, uses, discloses, and protects personal information when you visit teannago.com, place an order, contact Customer Care, create an account, or otherwise interact with store services.
2. Information We Collect
Depending on how you interact with the store, we may collect:
- Name, email address, telephone number where supplied, billing address, and shipping address
- Account information and preferences
- Order, transaction, return, refund, and customer-support information
- Device, browser, network, and approximate location information derived from IP address
- Information collected through cookies and similar technologies
- Information you voluntarily provide when contacting us
Payment-card information is processed by authorized payment providers. TeannaGo™ does not store your complete payment-card number on its own systems.
3. How We Use Personal Information
Personal information may be used to process and fulfill orders, provide order and tracking updates, respond to customer-service requests, manage returns and refunds, prevent fraud, maintain website security, improve store functionality, comply with legal obligations, measure store performance, and send marketing communications where permitted.
4. How We Share Information
We may share information where reasonably necessary with service providers involved in operating the store, including Shopify, payment processors, fulfillment providers, shipping carriers, technology vendors, analytics providers, marketing providers, professional advisers, and authorities where disclosure is legally required.
Relevant information may also be disclosed in connection with a business reorganization, acquisition, financing, sale, or similar transaction, subject to applicable law.
5. Cookies and Similar Technologies
Cookies and similar technologies may be used to provide essential website functions, remember preferences, understand store usage, improve performance, maintain security, and support advertising or measurement where permitted.
Depending on your location and available store settings, cookie banners, privacy-choice tools, or browser settings may allow you to manage certain technologies.
6. Data Retention and Security
We retain personal information for as long as reasonably necessary for the purposes described here, including fulfilling orders, maintaining transaction records, resolving disputes, preventing fraud, and satisfying applicable legal requirements.
Reasonable administrative, technical, and organizational safeguards are used with the aim of protecting personal information. No internet transmission or electronic-storage method can be guaranteed to be completely secure.
7. Your Privacy Rights and Choices
Depending on where you live, applicable law may provide rights concerning your personal information, including rights to request access, correction, deletion, portability, restriction, objection, withdrawal of consent, or an appeal of certain privacy decisions.
We may need to verify your identity before completing a privacy request. Promotional email messages can be unsubscribed from through the unsubscribe link contained in those communications.
8. Children’s Privacy
Our store is not directed to children, and we do not knowingly collect personal information from children in violation of applicable law.
9. International Data Processing
Because our company, customers, and service providers may operate in different countries, personal information may be processed outside the country where you live. Where required by applicable law, appropriate measures are used for international data transfers.
10. Third-Party Services
The store may rely on third-party services such as Shopify, payment processors, logistics providers, or analytics tools. Those providers may process information under their own privacy terms and legal responsibilities.
11. Changes to This Privacy Policy
We may update this Privacy Policy to reflect operational, technological, legal, or regulatory changes. The current version will be posted on this page together with its updated date.