TeannaGo™ is owned and operated by Sichuan Chenji Network Technology Co., Ltd.. Business Address: Room 2, 3rd Floor, Beichuan E-Commerce Industrial Port, No. 1, 1st Floor, Building 5, No. 28 Yongping Street, Yongchang Town, Beichuan Qiang Autonomous County, Mianyang, Sichuan, China. Customer Support: service@teannago.com.

Orders are normally processed within 1–3 business days after payment confirmation. Processing time is separate from shipping transit time.

For standard shipping to supported destinations in the United States, estimated transit is generally 5–12 business days after dispatch. Actual timing may vary because of destination, carrier operations, weather, customs procedures where applicable, seasonal volume, or other transportation circumstances.

Available shipping methods and applicable charges are displayed during checkout before payment is completed.

Depending on inventory availability, product location, and delivery destination, orders may be fulfilled through our own operations or designated fulfillment partners. The shipping origin may differ from the business registration address.

Once an order has been dispatched, available tracking information will normally be provided by email or through the applicable order-tracking method.

If tracking has not updated for an extended period, a shipment appears lost, or a package marked delivered cannot be located after reasonable checks, contact service@teannago.com with your order number. We will review available shipment information and work with the relevant carrier or fulfillment provider where appropriate.

Eligible products may be returned within 30 calendar days after confirmed delivery.

Email service@teannago.com before sending the item. Include your order number, the product you wish to return, the reason for the return, and relevant photographs or videos where necessary. After approval, Customer Care will provide the appropriate return warehouse address and instructions. Do not automatically return merchandise to the business registration address.

Customers are generally responsible for return shipping for preference-based returns. If we confirm a damaged, defective, incorrect, incomplete, or materially misdescribed item, we will provide an appropriate solution without requiring the customer to bear the reasonable return cost caused by the qualifying issue. No separate restocking fee is charged for approved eligible returns.

Contact us as soon as reasonably possible and, where possible, within 7 days after delivery. Include the order number and clear photographs or videos where appropriate. The 7-day recommendation does not reduce the 30-day return window or limit applicable rights.

After an approved return is received, we generally aim to inspect it within 5 business days. Approved refunds are generally processed to the original payment method within 5–10 business days after the returned product has been received, inspected, and approved. Your payment provider may require additional posting time.

Contact us as soon as possible. We recommend submitting cancellation or change requests within 12 hours after purchase whenever possible. Later requests may still be reviewed if fulfillment has not begun, but cancellation or modification cannot be guaranteed once processing, fulfillment, shipment preparation, or dispatch has begun. No cancellation fee is charged for an order successfully canceled before fulfillment.

Customer Support Email: service@teannago.com. Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PST.