Return Policy

Return Requests

A return may be requested within 30 days of confirmed delivery. Before sending any merchandise back, contact us so we can evaluate the request, confirm whether it qualifies, and provide the correct return instructions.

Conditions for Eligible Returns

Except where a product arrives defective, damaged, incorrect, or is otherwise returnable under applicable law, returned products must remain unused, unworn, unwashed, unaltered, and in their original condition.

All included components, accessories, manuals, documentation, and original packaging must accompany the return. Proof of purchase is required.

Items That Cannot Be Returned

Certain products may not qualify for return because of health, safety, personalization, hygiene, or product-integrity considerations. Examples may include customized goods, opened hygiene-sensitive merchandise, gift cards, final-sale items, and products specifically identified as non-returnable.

Applicable exclusions will be identified on the product page or communicated before approval of the return.

Damaged, Defective, Incorrect, or Incomplete Orders

Inspect your shipment promptly. If there is a problem, contact us as soon as possible with your order number and clear photos of the product, package, and shipping label. After reviewing and validating the claim, we will provide an appropriate remedy consistent with applicable law and store policies.

Return Shipping Costs

For preference-based returns, including a change of mind or incorrect customer selection, return shipping costs are generally the customer's responsibility.

When TeannaGo™ confirms that merchandise was defective, damaged, or incorrectly supplied, appropriate resolution and return instructions will be provided. Original shipping costs are not refundable unless applicable law requires otherwise or we expressly state otherwise.

Refunds

Once an approved return is received and inspected, any approved refund will be issued to the original payment method. The time required for funds to appear can depend on the payment provider, card issuer, or financial institution.

Where permitted and applicable, deductions may be made for missing components, excessive use, damage, alterations, or reduced value of returned merchandise.

Exchanges

Exchanges depend on current inventory and product availability. In some situations, returning an eligible product and placing a new order after return approval may be the quickest option.

Canceling an Order

Cancellation requests should be submitted promptly after purchase. Cancellation cannot be guaranteed after processing, fulfillment, shipment preparation, or dispatch has started.

Contact Us

For questions about returns, refunds, exchanges, or cancellations, email service@teannago.com .